3 Contractor Customer Service Tips for Contractors
If you’re a contractor, you may often feel like there is more demand for your work than you can keep up with. Since recent years has introduced a boom in outdoor living projects, the dilemma is: do you accept the challenge to finish a higher volume of work, or do you turn down valuable projects?
When you choose the former, remember that the rapport and reputation you build with your customers is vital. Maintaining superior customer service as a contractor can make or break your business. Envision Outdoor Living Products is here to help you succeed with three contractor customer service tips that can be used today.
1. Use Social Media to Your Advantage
If you are not using social media to promote your work and build a reputation with your community, you are missing out on countless opportunities to interact with current and prospective customers. An essential customer service skill for contractors is knowing what people are saying about your work and products on the market. These platforms are great tools to see what type of outdoor living trends are popular in your area so you can recommend them to new customers.
With just a bit of studying up on best practices, you can learn to utilize Facebook, Twitter, Instagram, or other channels to grow your business. These platforms let you show off pictures of your best work, respond to feedback, and help you keep your customer service skills sharp by interacting with customers. If you do not feel able to manage your social accounts yourself, you can find someone skilled in social media management to help you.
2. Leave Parting Gifts to Make a Lasting Impression
If you’re wondering how to provide great customer service, it helps to pick a key moment to go the extra mile for a customer. Show your appreciation to your customers for choosing your services. Leave homeowners with something to help them celebrate in their new outdoor living space. You do not have to get anything fancy, but an apron, watering can, or bottle of champagne (if it is appropriate) will show your customers your gratitude.
Branded items will also keep your name in front of all the potential customers who will attend the next cookout on your newest Envision composite decking project. Small gifts like this help your business stay top of mind, making it more likely for customers to recommend your business to family and friends.
3. Asking for Reviews Boosts Contractor Customer Service
An essential element of contractor customer service is letting your clients know that you love feedback, and that you are confident that they will be pleased with your work. Public reviews give you a good online record to demonstrate your willingness to work with unhappy customers and show your appreciation to satisfied ones.
A well-maintained online reputation looks great to prospective customers and keeps you in good standing with former and current ones. It’s also important to engage and comment on any reviews that are left by your customers. For example, if your business receives a Google review, reply to that person, and thank them for the feedback. This shows more people online that you have a personable approach.
Let Envision Help Build Your Customer Service Reputation
Partner with Envision and become an Envision Pro. Get exclusive access to our marketing materials for Envision products which you can use to engage with more customers at expos, social media recognition, digital access to sales tools, and much more.
Let us help you improve your rapport with your customers and expand your reach. Registration is easy — click here to become an Envision Pro.
